Discuss how differentiation through knowledge management will devise and develop business strategy sustaining competitive advantage

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�‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍�� An individual written essay to discuss how differentiation through knowledge management will devise and develop business strategy sustaining competitive advantage. 2,500 words • The essay needs to be about my organisation (North Wales Fire & Rescue Service) who are currently going through a change in their management software. We have just started using iTrent management system to manage Annual Leave, Training Requests, Sickness monitoring, Personal details, paperless wage slips etc. iTrent has been introduced to replace several other software that we previously used (Workforce, MRC Reporting, AS400 Ledger and P2P (Procure Purchasing)) The reason for the change was that some software had stopped being supported on new operating‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍ systems and the cost of licensing had gone up substantially (cheaper to pay for one software to do all the work rather than paying multiple licensee fees for non-compatible software) • I have attached the operating manual of iTrent for research • In the essay make sure to discuss Porters Value Chain • Make sure you use multiple references from Laudon & Laudon book (Laudon, K. & Laudon, J. (2006) Management Information …) as the lecturer is expecting this as he loves this book. • Make sure you include competitive advantage within the essay • Don’t use non-academic or non-peer reviewed sources. Sources need to be credible • If using journals make sure they are easily accessible as the tutor checks all the r‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍eferences are sound

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