Discuss different types of application software that could be used by businesses.

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Scenario: Information technology (IT) is an integral part of every single business plan. IT plays a vital role in every business type including small, medium and large (multinational). IT is used in companies to implement communication. Network (intranet and internet) and email play a key role in the organisational communication internally as well as externally. However, IT can also have significant challenges on businesses, such as ransomware attacks, which have shut down large sectors of the American economy, with hackers taking advantage of lax security measures for an easy payday. Task: Select an organisation in the service sector, for example insurance companies, banks and conduct desk and/or Internet research on the organisation, together with an analysis of relevant academic books and journals: • Discuss different types of application software that could be used by businesses. • Ethical and social issues are increasingly becoming important in the digital world. Identify and discuss the importance of them to run businesses, • Information and Communication Technology (ICT) makes a business more efficient and effective in responding to customer needs. Discuss the impact of ICT on businesses. • Discuss the role of IT in helping managers to manage businesses. Support your analysis with a discussion of the potential benefits and drawbacks of your chosen company investing in Information Technology. Structure Ensure that the report has the following structure and contains the details outlined: • Title Page • Abstract • Table of contents • Introduction • Literature review • Analysis and discussion • Conclusion • Reference List Length Required 3000 words. Formatting and Report Please note the following when completing your written assignment: 1. Writing: Written in English in an appropriate business/academic style 2. Focus: Focus only on the tasks set in the assignment.

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