The role of case managers is to assess and identify the risks and needs of the clients they serve

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1.Case management involves the assessment of a client’s needs which includes intake, needs assessment, service planning, and monitoring and evaluation through individual care and services which helps clients meet their goals and live normal lives. Case managers help people with different psychosocial needs which can be domestic violence victims, people with disabilities or homelessness. Case management operates in very different service sectors such as health, social, correctional, work/vocational, veterans, and legal sectors which could be in the public sector, private sector and non-government organizations with different community and support resources. They identify households of greatest risk and determine the type of support needed to prevent homelessness. They also help clients develop independent living skills, provide support with treatment, and serve as the point of contact between clients and people in their social and professional support systems.2.The role of case managers is to assess and identify the risks and needs of the clients they serve. A significant part of the helping process is to connect an individual in need to the appropriate resources. In order to understand what is needed, effective communication with the individual is vital. As a case manager, you want your people to trust you with information; therefore, it is essential to establish that trusting relationship. That type of rapport between the client and the professional strengthens the assessment process and the relationship as a whole. An assessment of client needs is one of the essential roles of a case manager. We have to understand where they are, what their resources are, and what they need to improve their lives effectively. From assessment, case managers must identify and coordinate needed services that will help the client. Safety is paramount to positive lifestyles. In criminal justice systems, we often deal with people who do not realize that some of their risky behaviors jeopardize their safety. Others realize it but have not yet acquired the means to change it. It is up to us as case managers to help them secure safe housing and help with food insecurity issues. We must understand the targeted interventions that will improve a client’s life and make the appropriate referrals to create positive outcomes in the client’s life. Case managers should model positive behaviors, possess understanding and compassion, and advocate for the client’s benefit when necessary. Feedback is vital to focus on the client’s needs, so case managers should monitor progress and suggest improvements when needed. Woodside & McClam (2018) state that “The goal of case managers is to help those who need assistance to manage their own lives and to support them when expertise is needed or when a crisis occurs” (p. 30). The goal of case managers is to improve the clinical, functional, emotional, and psychosocial status of the client by helping those who need assistance to manage their own lives and to support them when expertise is needed or when a crisis occurs. Case management advocates for the clients to improve the clients’ health and promote wellness and autonomy. Case management also has a goal to reduce institutional care and maintain quality processes resulting in satisfactory outcomes while limiting risk. 2.

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